Anecdote oh Anecdote, where for art thou?

So...of course there is so much I wish to share. Really, how can a blog begin without an infamous anecdote to get us all thinking? So, do I dare share mine? Well, of course!  Because I have so much to say and sitting in my room at 10pm, no one to really say it to! Now, in all fairness, I would like to avoid using restaurant names, but I think that my experiences (and my "experience" in the restaurant business) will shed some light. I also think many people can identify. I have spent countless hours, many nights, and numerous Shabbasim (yes Shabbasim) attempting to explore why service is never up to par. I think back to a Wednesday night at 8pm... It was a Wednesday night and my hubby and I decided to steal a night out without our kids. I would love to say that it was because we wanted to share our day and "communicate" as most married couples should, but really we were just hungry and neither of us felt like leftovers. So, once we put our kids to bed (of course we didn't want to make them jealous) we stole some "quiet, stress-free" time together at a restaurant in the GTA. When we got to the restaurant, it was empty, Now, on a side note, I love how when I am in an empty restaurant our seat choices are limited. I have never been able to understand why I cannot sit wherever I want at 8pm when the restaurant has maybe 4 parties total? Needless to say, I went with it and sat where I was placed. Moving on, we proceed to order. Or should I maybe say waited to order. Yes - the servers stared at us multiple times. I even used "restaurant" etiquette and encouraged my husband to shut his menu with the hopes that the servers would understand we were ready. Nope! Clueless! So of course we flagged them over. Now, this also was not the end of the world except I began to become more aggravated as the night went on. You see - when they brought out my husband's meal, it was the wrong order. And of course - this meant I may have to eat my meal while he waited for the correct meal to be cooked. So, in taking my order back (I failed to mention my chicken was missing its sauce or something to that effect), we ended up waiting another 10 minutes or so (from the then 30 minutes we had already spent nibbling on bread) for our final meals to be brought to our tables. I wish I could tell you that the service improved, but truthfully - no one ever checked on us until our meals were done and then we needed to ask for our bill (and then we had to ask to pay). I left more stressed and annoyed than I may have felt had we just stayed home! And all of this with a restaurant that was far from capacity. However, of course a week and a half later, my hubby suggested we go out to eat. And yes - we returned to the very same restaurant. This has me thinking. How will the quality of service change if these restaurants know we will return regardless? I am interested to hear your thoughts! Please share!